The Tribe Satisfaction Guarantee

• Contact our customer service team by emailing info@tribe-organics.com or by clicking here. Please send an email with the subject line: "Return: order #XXXXX". If you don't have your order number, include your full name and email address used when placing the order in the email.

• We will email you a return label to use to send the product(s) back to us. Once we receive them, we will issue a refund, minus shipping and handling fees, within 10 business days. It may take another week or so for the bank to return the money to your account. We really try to make it simple and as easy as possible. 

• If the item is returned to us used or opened, we will assess a $6.95 handling fee. We really want you to be happy, but we must adhere to these guidelines in order to be fair and consistent with everyone. We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid.

• It is your responsibility to pay the return cost and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bottle(s) within 30 days from the date you originally purchased the item, for the refund to be valid.

• The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.

• Please note that we offer our money back guarantee on your first order.

• Last but not least, empty product containers can only be returned if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can't refund a 6 months worth of empty product containers after one month. We want to be fair with you and hope you will be fair with us too.

*Free returns are only applicable within the continental United States. Unfortunately we cannot offer them internationally.

Start a return here!